Public Complaints Policy

VST Complaints Policy for Members of the Public

To share your service complaint or concern(s), please start by talking with the VST staff member. Doing this will most likely address the issue immediately. If it does not, or you do not want to speak with the staff member, e-mail your concerns with the worker’s supervisor. If your issue remains unresolved at this level, please escalate it to the Vice President of Program Operations and Service Excellence. Please send your concerns to complaints@vstoronto.com.